Hello, I'm Shibu!

I'm a Support Engineer and Infrastructure Administrator with over 5 years of hands-on experience managing enterprise IT environments, including Linux systems, storage infrastructure, and backup solutions.

My work focuses on diagnosing and resolving critical production issues — from backup failures and system outages to complex permission and configuration problems. I've worked extensively with tools like Dell NetWorker and handled real-time incident troubleshooting in business-critical environments, including banking and insurance sectors. I specialize in solving complex production issues that others escalate.

Beyond day-to-day support, I build and test lab environments to validate fixes, explore edge cases, and improve system reliability. I approach problems methodically — analyzing logs, identifying root causes, and implementing long-term solutions.

I don't just resolve tickets — I focus on stability, performance, and long-term reliability.