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Shibu A — Infrastructure & Support Engineer

Hello, I'm Shibu!

Infrastructure & System Engineer · Doha, Qatar

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0 Years Experience
0 Cases Resolved
0 Appreciations
0 Companies
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Who Am I?

I break things on purpose so production doesn't.

I'm a Hybrid Infrastructure Admin with 5+ years across Operating systems, storage infrastructure, Virtualization and enterprise backup solutions. I've worked the kind of incidents where a wrong config at 2am takes down a banking system, and someone has to find the root cause before morning. That someone is usually me.

I handle the problems that don't have a Stack Overflow answer. When tickets get escalated because nobody else could solve it, they land on my desk. I dig into logs, reproduce the failure in a lab, find the actual cause, and make sure it doesn't happen again. I root-cause first, fix second. Labs, logs, and long-term solutions — not quick patches that break something else next week.

Currently at SCEAI Qatar — started cloud-first, now building the on-prem layer from scratch.

System outages, permission nightmares, backup failures, corrupted caches, silent pipeline breaks, logs that lie — That's my daily language.

⚡ Currently exploring CCNA Azure
Education
🎓
B.E. Computer Science & Engineering
Anna University · Chennai · 2020
Degree

Here's what I'm good at

🖥️IT Infrastructure & Support
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⚙️Systems Administration
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💾Backup & Storage
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☁️Virtualization & Cloud
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🔗Networking
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Where I've Worked

Qatar Supreme Council for Economic Affairs and Investment

Client → Internal IT Cloud & Infrastructure Management
Hybrid Infrastructure Administrator May 2026 – Present

Managing and optimizing high-availability hybrid infrastructure at SCEAI to support Qatar's strategic economic initiatives. Bridging on-premises reliability with cloud scalability, ensuring secure and seamless IT operations for critical government financial systems.

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Sutherland Global Services

Client → NetApp Inc Storage & Cloud Data Management
Sr. Assoc — Infrastructure Dec 2024 – Feb 2026

Maintained high-capacity NetApp storage clusters with 99.9% uptime through proactive hardware diagnostics. Handled 500+ cases with zero dissatisfaction in one year.

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Wipro Limited

Client → Dell EMC Enterprise Backup & Data Protection
Senior System Administrator Sep 2022 – Nov 2024

Engineered data protection strategies using Dell EMC NetWorker, achieving 100% CSAT. Recovered 15TB of critical banking data using UASM after a compliance incident. Earned 50+ customer appreciations.

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CTAS Pvt Ltd

Client → Internal IT Enterprise Server & Platform Administration
System Administrator Oct 2020 – Sep 2022

Managed 150+ Linux & Windows servers at 99.9% uptime for 500+ users. Reduced recurring incidents by 25% through root-cause analysis. Maintained 95%+ SLA compliance.

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Certifications & Training

Certified & Awarded
🏆
Wipro Excellence Awards (×3)
Wipro Limited — Dedication & Outstanding Performance
Awarded
🎓
Diploma in Computer Hardware Maintenance
Genius Softwares & Computer Education Pvt. Ltd. · 2014
Certified
🏅
NetWorker Integration with Hyper-V
Dell EMC · Wipro Limited
Verified
🏅
Dell NetWorker Implementation & Administration
Dell EMC · Wipro Limited
Verified
🏅
Data Domain VTL Configuration & Troubleshooting
Dell EMC · Wipro Limited
Verified
Skills & Training
🎓
SSRT — Storage System Recovery & Troubleshooting
NetApp · Sutherland Global Services
Verified
🌐
Cisco Certified Network Associate (CCNA)
Cisco Systems
In Progress
🔧
VMware vSphere: Install, Configure, Manage
VMware — Self-study + Lab environment
Lab-verified
📚
Linux System Administration (RHEL / CentOS)
Self-study + Production experience — 5 years
Production-verified
Certificate

From the War Room

Recognition & Appreciation

Real feedback received from enterprise customers, management teams, escalation engineers, and technical peers during live production troubleshooting and infrastructure support engagements.

Customer Feedback

10/10 Session
❝
Guided us to the actual issue and provided pinpointed resolution to all queries. Very productive and fruitful session.
EI
Customer Mail
❝
Excellent product knowledge and investigation. Cleared the issue quickly and went above and beyond during support.
DC
Technical Expertise
❝
Thorough investigation helped identify the root cause quickly and resolve the issue efficiently.
TS

Management Appreciation

Leadership Recognition
❝
One of the BEST assets to the team. Appreciate your outstanding contributions, dedication, and unwavering commitment to work.
MG
Escalation Handling
❝
Significant engagement across multiple SRs with clear, insightful analyses and strong technical expertise.
MD
Team Leadership
❝
Thank you for making the organization proud. Recognition requested for outstanding contribution and ownership.
DL

Team Recognition

Peer Feedback
❝
Great job. Keep up the good work. Really appreciate your continuous support and technical assistance.
GT
Priority Support
❝
Joined the session immediately and handled the issue with priority during critical escalation handling.
ES

Technical Impact

1000+

Enterprise Cases Handled

L2

Escalation Troubleshooting

24x7

Production Support

100%

Customer Focused Support

How to find me

Call

+974 71587959

Email

shibudhas.li@gmail.com

Location

Doha, Qatar

Prefer to send a message directly? I usually reply within 24 hours.

✅ Message sent! I'll get back to you within 24 hours.

Or email directly at shibudhaslove@gmail.com